Home & Abroad Business Department

Based on the experience gained in the reinsurance operation at local market, we will solidify the local business foundation and at the same time get down to international business centring on regional markets, offering our capacity for facultative, proportional and non-proportional programs of property, engineering and marine insurances.

We have groups of property, engineering and marine insurance at home and abroad and a new staff dealing with agricultural business.

In the property lines we currently sell our capacity in Fire, Motor Hull and Motor Third Party Liability Insurances. We aim to double the business volume in the above mentioned classes and are also ready to expand our capacity selling to those classes of Property and Commercial All Risks Insurances, covered by our clients.

Client & Partner Service (CPS) Department

To support this customer-first approach, we welcomed the establishment of the new Client & Partner Service (CPS) Department run by an experienced personnel; the new team enables us to have communications with our valued clients to get fully ready for the upcoming changes.

Our clients and partners are our priority, and we serve and encourage them in such a way as to remain true and loyal to our company.

We have worked hard to provide a stronger omni-channel service for our clients, ensuring that, whichever method they choose to engage with us, they get the same level of care and service.

Furthermore, the CPS supports client retention through better notification and awareness of renewal dates. As well as being contacted through SMS and email, customers are also able to renew their agreement instantly over the phone.

This new service has had a significantly positive effect on our reputation rate – we want our clients to come and stay with us, sharing experiences of a stable and mutual benefit.

R & D Department

During the year we have endeavored to make more effective use of technology to manage claims through mobile phone apps and our website, as well as re-engineering the back office process.

We are now working to open a new reinsurance claim payment gateway and obtain online reinsurance premiums, as an addition to improvement of current mobile applications and services through our website, which will definitely improve further the service quality to the esteemed clients of local market as from the end of current year.

Claims Department

Our main task is to strike a balance of the interests of all parties involved in the reinsurance business. It is important for us to conduct an efficient business at the confluence of such interests, as the sole professional reinsurer of the local market.

In terms of settlement this means fairness, obviousness and speed. That is why we strive to make our internal regulations and procedures as transparent as possible for claims settlement.

In addition, the claims department has been reorganized for swifter processing and better control with strong governance and oversight of the whole course. As a result, a remarkable change has been brought about in claims settlement.

In terms of settlement this means fairness, obviousness and speed. That is why we strive to make our internal regulations and procedures as transparent as possible for claims settlement.

Additionally, the claims department was restructured for swifter processing and better control, with strong governance and oversight of the entire course. Overall a tangible difference has been recognized internally as well as by our expanding customer base.

Financial and Accounting Department

All the financial procedures are monitored and their results are duly analyzed and reported through a sophisticated program by a small number of qualified staff headed by Chief Financial Officer.

To report an accurate data and figures in due time not only to the board of management and its Executive Committee but also to the relevant authorities according to the statutory requirement is one of the most important and fundamental principles of the company.

To report an accurate data and figures in due time not only to the management and Executive Committee but also to the relevant authorities according to the statutory requirement, is one of the very primary but important main task of the company, which is guaranteed by this team.

Investment Department

Investment income poses itself as an essential component of the financial results of any reinsurer. The structure of company assets and the efficiency of managing the investment portfolio constitute the basis for financial stability of a company that is strictly controlled by the regulator. We strive to keep the maximum balance between reliability and profitability of investments.

Administration & Personnel Department

The company is, in a word, an organization formed by a group of people. Their innovative attitude of work, competence spirit and positive method of thinking are the basis of our reputation, the key to the future success. Our task is not only to recruit a team of like-minded people, the most competent and recognized experts and innovators with high reputation, but also to create the favorable conditions for giving the fullest play to their talents and abilities.

We have also invested in training and development of all staff, upskilling them to be able to give internationally qualified support and guidance to our clients.

We firmly adhere to the following principles in the Human Resources Development

• Identification of holistic management strategy and company's goal
• Dovetailing of business strategy between company and its staff
• Constant improvement of qualifications and motivation through initiation of personnel strategy “Performance Excellence”
• Providing excellent conditions to make full use of talents and abilities

The administration and personnel department is also staffed with the two qualified lawyers who legally support the internal and external operations of the company.